Home Newsletters Acacia MYOB Enterprise Solutions Newsletter July 2010
Acacia MYOB Enterprise Solutions Newsletter July 2010

Newsletter

July 2010 Issue 6

In this issue:

• Latest News
• Feature Article
• Contact & Support
• Tip of the Month
• Cash Flow Management
• Module of the Month
• Upcoming Training Courses

LATEST NEWS

At Acacia we are always looking to maintain a professional business relationship. Our ongoing commitment is to continuously improve the level of service and value to you. As part of this process we have reviewed our pricing structures and from 1 August 2010 our charge rate will increase to $155 + GST per hour.

We are now offering Support Level Agreements Contracts with a variety of levels for you to consider.  For more details see below.

FEATURE ARTICLE

SERVICE LEVEL AGREEMENTS (SLA)

We have recently developed a SLA and other accompanying documentation that will be progressively rolled out to all our new and existing clients.
The SLA commits Acacia to responding to support issues within a specified timeframe and clearly sets out the responsibilities of both parties in the provision of support and credit terms. 

The SLA also gives clients the option of signing up to one of 4 levels of Support Contract.  By signing up to a Support Contract you receive a reduced charge rate, free telephone support for certain types of telephone support and free site assessment(s) during the year.

Commencing from August we will be contacting all of our clients to discuss the implementation of a SLA.  Those clients with existing service agreements with Acacia will not be contacted until that agreement is near expiry.

If you are interested in being one of the first clients to take advantage of our SLA's, please contact Malcolm via This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 9836 6555 Option 0.

MODULE OF THE MONTH

The Module of the Month for July 2010 is Fixed Assets.

MYOB EXO Fixed Assets is an additional module that can be purchased that integrates with MYOB EXO Finance.

EXO Fixed Assets module provides all the tools you need to:

  • Depreciate by book and tax value for up to seven years
  • Group by hierarchy and / or type
  • Locate assets, track them and allocate staff to manage or maintain them
  • Recognise purchase and disposal of assets
  • Report by depreciation, groups, maintenance, revaluation and more.
  • Set and manage maintenance schedules.
If you want to use this powerful module to manage your business fixed assets, please send us an This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 03 9836 6555 Option 4.

CASH FLOW MANAGEMENT

In our June Newsletter we presented part three of our series on cash flow management.

How to manage debtors and increase cash flow at the same time:

It is crucial to have a strong accounts receivable process.  This means having the appropriate terms and conditions approved and signed by customers from the outset.

Set the rules early and stick to them: Customers will often have their own credit policies, such as paying after 45 days. If it is your policy to only extend credit for 30 days you need to decide whether you want to play by your customer's rules or pass on the business.

Establish the terms on which you will offer credit and then reinforce these by adding binding terms and conditions to your quotes and invoices. When dealing with new customers, ask for credit references, or carry out credit checks.

If you invoice and accept payment for goods and services after they have been provided,   establish your credit terms with the customer and make sure that they agree to them.

You also need to assess the cashflow impact of offering credit, and understand how the cost of offering credit affects your business's overall profitability.

Get a signed contract so there is no confusion. Legally binding terms and conditions may include collection terms for late payment (including interest and default charges), as well as provisions for recovering any late payments.

Our August Newsletter will present the last of several tried and proven strategies in answer to the question above.

CONTACT & SUPPORT

For all Support issues, please contact our helpdesk via This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone 03 9836 6555 Option 3.

For all account queries, please contact us via This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone 03 9836 6555 Option 0.

To ensure that we are able to keep you up to date with important information from Acacia regarding MYOB EXO software can you please let us know of any staff changes at your organisation via This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone 03 9836 6555 Option 0. We will update our database so you don't miss out on anything you need to know!

Are you receiving your Invoices or Statements from us through the mail? These documents can be automatically emailed or faxed to you via Attaché Alex. If you would like to receive electronic documents, please contact us via This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone 03 9836 6555 Option 0.

TIP OF THE Month

Debtor Notes in MYOB EXO.

In the “Notes” tab of the Debtor Account you can add in Credit History Notes to keep track of what dialogue has been occurring when you or other staff members have made contact with the customer. By recording notes in here you build a quick and easy History available for all of your staff to see.

  • Click the Notes Tab in the Debtors Screen
  • Hold “Crtl” key down and press the letter “T”. This will insert your name along with the current date
    and time.
  • Type the information you have been given from your customer.

This tool keeps your Administration staff aware of what is happening with overdue accounts.
You can also paste the contents of emails into the Notes section using standard Windows copy and paste functionality.

  • Firstly select the required text you want to copy into Debtor Notes.

  • Then using your mouse, right click and choose copy.
  • Now go back to the “Notes” tab on the Debtor Account - right click on your mouse again and choose paste.
  • Finally, save the note by clicking the “Save” button at the top left of the Debtor Account screen.

UPCOMING TRAINING COURSES

  • 25/08/2010 - Wednesday - Clarity Report Writing
  • 21/09/2010 - Tuesday - MYOB EXO: Getting Started
  • 21/09/2010 - Tuesday - MYOB EXO: Sales & Orders
  • 23/09/2010 - Thursday - MYOB EXO: Purchasing & Stock Costs
  • 23/09/2010 - Thursday - MYOB EXO: Maintaining Stock

For further information on our MYOB EXO Training Courses, please go to our webpage.

Copyright © Acacia Consulting Pty Ltd 2010
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