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Acacia Maze Newsletter August 2010

Newsletter

August 2010 Issue 7

In this issue:

• Latest News
• Feature Article
• Contact & Support
• Tip of the Month
• VSN Patch Release
• Module of the Month
• Upcoming Training Courses

LATEST NEWS

Over the next couple of months Acacia will be unveiling a number of new innovations to enhance the product support we already offer our clients.

See our Feature Article below to get a taste of our new online support ticketing system and the chance to be a pilot testing site.  In addition, in the coming weeks we will start uploading short webinars on common features and tasks within the software that can be viewed and re-viewed at any time for your convenience.  Watch this space for more information on this exciting development!

FEATURE ARTICLE

Acacia is taking its tech support to a new level!

Acacia Consulting Services will soon be launching a new Support Ticketing System! This will allow you to submit support issues directly via the Acacia website.  We are currently testing the system internally and will shortly be looking for a number of pilots clients to help with testing and evaluating this new system.

Once testing is complete you will be sent a user name and password with full instructions on how to use this exciting new system.

You will be able to electronically lodge a support ticket which allows you to track the progress of your ticket and confirm who is dealing with your issue at a single glance.  Furthermore there is functionality to send required file attachments when submitting or updating a ticket, ensuring all information can be found in the one location.

If you would like to be a pilot site for out Ticketing System please This e-mail address is being protected from spambots. You need JavaScript enabled to view it us to register your interest.

MODULE OF THE MONTH

The Module of the Month for August is the Maze VET Module.

The Maze VET component is the most flexible and easy to use package in its class. The VET component allows users to import essential VET information such as qualifications, units of competency and industry areas, and to identify which qualifications and/or units they wish to offer in a given academic year. Any student in the Maze database can then be enrolled into appropriate qualifications and units. Recording of VET results may be done individually by student or in bulk by simultaneously entering results for all students undertaking a selected competency.

This powerful package will help any school manage their VET tasks and requirements with ease, so if you are interested, please send Alison an This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call on 9836 6555 Option 4.

VSN PATCH RELEASE

ATTENTION VSN ADMINISTRATORS

All schools using the VSN reporting module should have received an email notification in the past week announcing that a new patch was available for installation.

It is most important that all VSN administrators read the email and ensure they understand the installation requirements.

The VSR has made changes to the data collection requirements for schools, so it is essential that this patch is installed as soon as possible.

If you need assistance installing this patch, or have not received a copy of the patch email, please This e-mail address is being protected from spambots. You need JavaScript enabled to view it our Maze Support helpdesk.

CONTACT & SUPPORT

For all Maze Support issues, please contact our helpdesk via This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone 03 9836 6555 Option 2.

For all account queries, please contact us via This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone 03 9836 6555 Option 0.

To ensure that we are able to keep you up to date with important information from Acacia regarding Maze software can you please let us know of any staff changes at your organisation via This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone 03 9836 6555 Option 0. We will update our database so you don't miss out on anything you need to know!

Are you receiving your Invoices or Statements from us through the mail? These documents can be automatically emailed or faxed to you via Attaché Alex. If you would like to receive electronic documents, please contact us via This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone 03 9836 6555 Option 0.

Acacia now have an exciting new way of communicating with you; via SMS! Thanks to our partners MessageMedia Acacia, can now send important updates direct to your mobile phone!

If you would like to receive important notifications via SMS from us, please This e-mail address is being protected from spambots. You need JavaScript enabled to view it us with your name and mobile number or call Malcolm on 9836 6555 Option 0 and we will put you on the contact list.

TIP OF THE Month

Getting the Most from your Maze Support

Prior to the Application Layer Update Utility (ALUU), updates to the application layer could only be applied manually by users with expert knowledge of Maze systems. The advent of the ALUU means that you should never have to apply updates manually again and even novice users can apply some updates. Benefits include:

  • A standardised approach to apply application layer updates.
  • Ability to apply standard and custom updates.
  • Reduced potential for errors in applying changes.
  • Facility to clean up and restore data that has been caused by errors.
  • Migration or rollback of previously applied workarounds.
  • Easy to use for both novice and advanced users.
  • Stricter quality control enforced in the creation of configuration files.
  • Traceability of changes for users 

For ease of installation, Acacia will regularly send out patches and updates for Maze that need to be deployed via the ALUU, so it is important that you have IT personnel that know how to use it correctly

It is important to note that different versions of Maze need to have a particular version of the ALUU installed, or it may not work correctly.

If you have any questions regarding the ALUU in Maze, please contact the Maze Helpdesk.  Training can also be arranged on request.

UPCOMING TRAINING COURSES
  • 08/09/10 - Wednesday - Maze Basics
  • 08/09/10 - Wednesday - IT Administrator Maze Functions
  • 06/10/10 - Wednesday - Financial Processing
  • 06/10/10 - Wednesday - Family Transactions

For further information on our Maze Training Courses, please go to our webpage.

Copyright © Acacia Consulting Pty Ltd 2010
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