Home Newsletters Acacia MYOB Enterprise Solutions Newsletter August 2010
Acacia MYOB Enterprise Solutions Newsletter August 2010

Newsletter

August 2010 Issue 7

In this issue:

Latest News
Feature Article
Contact & Support
Tip of the Month
Cash Flow Management
Module of the Month
Upcoming Training Courses

LATEST NEWS

Over the next couple of months Acacia will be unveiling a number of new innovations to enhance the product support we already offer our clients.

See our Feature Article below to get a taste of our new online support ticketing system and the chance to be a pilot testing site.  In addition, in the coming weeks we will start uploading short webinars on common features and tasks within the software that can be viewed and re-viewed at any time for your convenience.  Watch this space for more information on this exciting development!

FEATURE ARTICLE

Acacia is taking its tech support to a new level!

Acacia Consulting Services will soon be launching a new Support Ticketing System! This will allow you to submit support issues directly via the Acacia website.  We are currently testing the system internally and will shortly be looking for a number of pilots clients to help with testing and evaluating this new system.

Once testing is complete you will be sent a user name and password with full instructions on how to use this exciting new system.

You will be able to electronically lodge a support ticket which allows you to track the progress of your ticket and confirm who is dealing with your issue at a single glance.  Furthermore there is functionality to send required file attachments when submitting or updating a ticket, ensuring all information can be found in the one location.

If you would like to be a pilot site for out Ticketing System please email us to register your interest.

MODULE OF THE MONTH

The Module of the Month for August 2010 is Time and Attendance for MYOB EXO Employer Services.

Employees who take liberties with their work hours could be costing you money.
 
MYOB EXO Time and Attendance helps you keep on top of absenteeism and tardiness by automatically calculating your employees’ hours and presenting you with an accurate picture of who’s working in your business, and when.
 
Designed for any company that roster employees, EXO Time and Attendance allows you to track your labour costs, analyse trends and create detailed management and accounting reports.

Better still, it ensures you comply with Work Choices legislation on time and attendance recording and documentation.

Key features

  • Process weekly totals automatically (and transfer to MYOB EXO Payroll)
  • Forecast payroll costs based on rosters
  • Calculate a wide range of allowances
  • Track labour costs
  • View a full history for each employee
  • Use as a single or multi-user system.
If you want to use this powerful module to manage your staff, please send us an This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 03 9836 6555 Option 4.

CASH FLOW MANAGEMENT

In this newsletter we present the final part of our series on cash flow management.  If you have enjoyed these articles and would like them to become a regular feature of thise newsletter, or have ideas for other useful articles, please This e-mail address is being protected from spambots. You need JavaScript enabled to view it us with your feedback.

How to manage debtors and increase cash flow at the same time:

Make it easy for customers to pay:  Invoices that are easy to pay get paid faster. Offering your customers access to a range of payment options such as BPAY, credit card and direct debit by phone and internet can be accessed 24 hours a day, seven days a week making it easier for bills to be paid.  And provide invoices on time. It’s courteous and good business.

Monitor your accounts receivables on an ongoing basis:  Having a solid process in place to track accounts receivable is vital. This includes monitoring invoices as they head towards the end of the standard 30 day payment term. A polite reminder should be made immediately after the 30 day term and then ramp up the pressure as the delays increase.

Stop credit extension on overdue accounts:  Although it is tough to do, particularly if you deal with big business, you must stop extending credit to customers with overdue accounts. If you've done the work or supplied the goods, you're entitled to be paid according to your payment terms and conditions.


CONTACT & SUPPORT

For all Support issues, please contact our helpdesk via This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone 03 9836 6555 Option 3.

For all account queries, please contact us via This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone 03 9836 6555 Option 0.

To ensure that we are able to keep you up to date with important information from Acacia regarding MYOB EXO software can you please let us know of any staff changes at your organisation via This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone 03 9836 6555 Option 0. We will update our database so you don't miss out on anything you need to know!

Are you receiving your Invoices or Statements from us through the mail? These documents can be automatically emailed or faxed to you via Attaché Alex. If you would like to receive electronic documents, please contact us via This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone 03 9836 6555 Option 0.

TIP OF THE Month

Listing Logged in Users in MYOB EXO

There are times when it is very useful to know who is currently logged in to your MYOB EXO system, particularly when you have reached the maximum number of logins allowed by your licence.

To list all current logged in users, follow the steps below:

  1. From your main MYOB Exo Menu click on “Help” then “About”
  2. The "About MYOB EXO" screen will then open. Next click on “Registration Details”
  3. The “Registration Details for Exo Business” screen will then open.
  4. Click on “Currently Connected Users” and the online users screen will open
  5. Click on the “+” sign and it will expand the list and tell you who is logged in.

If you cannot log in because Exo says “Exo Business application user count limit reached” then you can follow the same steps as above by clicking on “Currently Connected Users” and follow the
above steps.


UPCOMING TRAINING COURSES
  • 21/09/2010 - Tuesday - MYOB EXO: Getting Started
  • 21/09/2010 - Tuesday - MYOB EXO: Sales & Orders
  • 23/09/2010 - Thursday - MYOB EXO: Purchasing & Stock Costs
  • 23/09/2010 - Thursday - MYOB EXO: Maintaining Stock

For further information on our MYOB EXO Training Courses, please go to our webpage.

Copyright © Acacia Consulting Pty Ltd 2010
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