Acacia Consulting Services offers it's Maze and Geni clients a range of support options including telephone support, remote access, ticket service and on-site visits. If you require support from our Consultants, please use one of the following means of contact to initially report your issue:

• Ticketing System - The highly efficient online support ticketing system can be used to resolve your issues. This can be accessed via our website and tracked as they progress through our resolution process.
• Telephone - Our Maze and Geni Telephone Support line can be contacted on 03 9836 6555 Option 2. If you are put through to voicemail it means all our Consultants are presently unavailable. Please leave a message with your school or company details, contact person and a description of the issue you are having and the first available Consultant will contact you.
• Fax - Our Maze and Geni Consultants can be contacted via fax on 03 9836 5501. We recommend that you download and complete the Support Request Form template which can be found below and attach it to your fax. Having all this information at the start will allow our Consultants to deal with your issue more efficiently and promptly.
• Email - Our Maze and Geni Consultants can be contacted via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We recommend that you download and complete the Support Request Form template which can be found below and attach it to your email. Having all this information at the start will allow our Consultants to deal with your issue more efficiently and promptly.

Download our Support Request Form

Important Note: If you have a Maze or Geni issue and you try to contact a specific Consultant directly, rather than through the means above, you may substantially delay any response as that consultant may be unavailable due to being off-site with another client or similar situation where they may not be in a position to read emails, etc. Only by using the methods above will you be guaranteed that the first available consultant can assist with your issue.

Once the Support Request is received our Consultants will assess how it may best be resolved. Simple issues are often dealt directly over the phone and are charged at the standard hourly rate. More complex and involved issues may require more substantial offsite or onsite work to resolve. In these cases you will be required to authorise our estimation of the time and associated costs. For very large projects, a formal written quote may be prepared for your authorisation detailing all requirements.

Please note that Acacia can supply support outside of normal business hours in case of an emergency or by prior arrangement, but may be charged at a higher hourly rate than standard.